Bulk voice campaigns
Deliver recorded announcements, reminders and campaign messages to approved contact lists.
IVR Voice Services
Reach large customer lists with recorded IVR voice campaigns.
Play a clear recorded message, measure listening, capture keypress responses and connect interested callers to a live team member.
IVR capabilities
Structured voice communication—not a conversational AI voice agent.
Canny IVR uses recorded prompts and keypad responses to deliver consistent calls, identify interest and move selected callers to the right next step.
Multilingual recordings
Prepare separate recordings or language options for the audiences your campaign serves.
Press-1 live transfer
Connect interested callers to an available counsellor, sales representative or service team.
Listen-duration reporting
Review how long answered calls stayed connected and identify where attention drops.
Keypress capture
Record DTMF responses such as Press 1 for a person or Press 2 for more information.
Call reports
Review attempted, answered, unanswered, failed, duration, keypress and transfer outcomes.
Manual calling vs IVR
Move from one-by-one dialing to a measurable campaign workflow.
One contact and one follow-up at a time
- Agents dial each number manually
- Call notes may be spread across sheets or tools
- Interested and uninterested contacts consume similar effort
- Performance depends on manual follow-up discipline
One recorded campaign with response signals
- A consistent message reaches the full approved list
- Listen duration and keypresses show engagement
- Press-1 callers can reach a person immediately
- Campaign outcomes can pass to a sheet, CRM or follow-up queue
How an IVR campaign works
Five steps from list to live-agent handoff.
1. Define the purpose
Choose one clear objective such as admissions enquiries, appointment reminders, payment reminders, service alerts or customer feedback.
2. Prepare the recording
Use a concise script, identify the business in the opening and give one primary action that is easy to understand.
3. Configure keypress actions
Map each key to a practical outcome such as live transfer, callback request, language selection or information follow-up.
4. Launch and monitor
Upload the approved audience, test representative numbers and review connection, listening and response outcomes.
5. Follow up
Send selected contacts to your team, Google Sheet, CRM or another CPaaS service through the available API or webhook workflow.
Script planning
A short recording should use a clear opening, one benefit, one action and a short repeat. Compare alternative recordings using listen duration and keypress response.
Part of your CPaaS stack
Use IVR independently or connect it with messaging.
IVR + SMS: send a concise callback number, confirmation or fallback message after the call.
IVR + RCS: follow a voice response with a rich card, brochure or visual product journey on supported devices.
IVR + Official WhatsApp: send an approved template to eligible contacts who asked for more information.
IVR + CRM: pass call status, listen duration, keypress and transfer outcomes through an available integration.
Common IVR use cases
Use a structured call when voice is the clearest channel.
Education admissions
Announce a programme or deadline and transfer interested parents or students to a counsellor.
Healthcare reminders
Share appointment or health-camp reminders with a simple confirmation or callback option.
Payment reminders
Deliver a consistent reminder and route customers who need assistance to the appropriate team.
Event invitations
Promote an event and capture attendance interest through a keypress response.
Service notifications
Communicate operational changes, renewal dates, maintenance windows or account updates.
Feedback and surveys
Collect simple keypad responses after a service, appointment or campaign interaction.
IVR questions
Straight answers about IVR voice campaigns.
No. This service uses recorded voice prompts and structured keypad responses. It does not claim to conduct open-ended AI conversations.
Yes, when Press-1 transfer rules, destination numbers, agent availability and call capacity are configured.
Separate recordings or a language-selection menu can be configured according to the selected platform and campaign design.
Available reporting can include attempts, answered and failed calls, duration, keypress responses and transfers. Confirm exact fields during setup.
Yes when the selected voice platform and CRM support the required API or webhook workflow.
Launch with Canny
Plan an IVR campaign around one clear customer action.
Share the use case, audience, languages, volume, recording length, keypress actions and live-transfer requirement.
Bengaluru IVR support
Prepare, test and launch with a communication team.
Canny helps organize the script, recording, keypress flow, contact list, live-transfer rules and reporting requirements before launch.
1. Plan
Define the audience, purpose, language and one primary action.
2. Test
Check the recording, call flow, keypress response and transfer experience.
3. Improve
Review listening, response and downstream conversion outcomes.
Contact CannyEmail
info@cannydigitalmarketing.com