Multilingual customer communication
Reach customers in the language they understand best.
Plan regional-language SMS, RCS, WhatsApp content and IVR voice journeys for Indian audiences with the right script, encoding, template and approval workflow.
Indian language planningUnicode content guidanceMultilingual IVR scripts
Helloनमस्तेவணக்கம்నమస్కారంನಮಸ್ಕಾರনমস্কার
Language directory
Plan campaigns for India’s major customer languages.
Availability depends on the selected channel, content format, destination, platform rules and approved campaign scope.
Need Assamese, another Indian language or an international language? Share the exact script, destination and channel so the team can confirm feasibility before launch.
Channel-aware language planning
One language strategy does not fit every channel.
Multilingual IVR voice
Prepare clear prompts, menu choices, retry messages and agent-transfer instructions. Confirm voice talent, pronunciation and call-flow timing before recording.
Explore IVR Voice Services →Regional-language SMS
Unicode characters can change SMS segmentation and unit usage. Review message length, sender requirements, DLT templates and destination rules.
Explore Bulk SMS →WhatsApp business messaging
Submit each required template language correctly and keep placeholders, buttons and customer intent consistent across approved versions.
Explore Official WhatsApp API →RCS rich messaging
Coordinate regional copy across message cards, suggested replies, call-to-action labels and fallback content while keeping the experience easy to scan.
Explore RCS Messaging →A reliable workflow
From source message to approved regional campaign.
Canny helps teams organize the inputs required for a consistent multilingual launch.
- 01
Define audience and channel
Identify the customer region, preferred language, destination and communication objective.
- 02
Prepare and review content
Check meaning, tone, character encoding, variables, buttons and spoken pronunciation.
- 03
Test the real experience
Test representative devices, message segments, template rendering, IVR keypresses and fallbacks.
- 04
Launch and measure
Track delivery and response signals by language where reporting and campaign design allow.
Language questions
Plan for clarity before you send.
Exact support depends on the service and approved project scope.
It can. Regional-language characters may reduce the characters available in each SMS segment, increasing billed units for a long message.
A multilingual menu can be planned when the selected voice platform and project scope support it. Test every call path before launch.
Template setup and approval follow the current official platform process. Share every required language version during onboarding.
Speak to every market more clearly
Plan your multilingual communication journey.
Tell us the channels, languages, audience locations and expected monthly volume.