Voice broadcast
Deliver recorded announcements and campaign messages to large lists.
AI IVR Voice
Let AI and IVR handle routine calls at scale.
Run voice broadcasts, multilingual IVR journeys, keypress capture, intelligent routing and AI-assisted phone conversations.
Everything you need to launch with confidence.
Explore the core capabilities, then speak with our team about the route, platform or integration that fits your requirement.
Multilevel IVR
Route callers through keypress menus and department choices.
AI voice flows
Automate qualification, reminders and simple conversational journeys.
Multilingual prompts
Create language-aware greetings and menu options.
Press-1 leads
Capture interested callers and route them to your team.
Call reports
Review answered, failed, duration and keypress outcomes.
A practical channel plan
How AI IVR Voice fits into your customer journey.
A successful campaign starts with the right audience, a clear purpose and a channel setup that matches the urgency and format of the message.
Where it works best
Run voice broadcasts, multilingual IVR journeys, keypress capture, intelligent routing and AI-assisted phone conversations. Common starting points include voice broadcast, multilevel ivr, ai voice flows.
Our team helps you decide whether this channel should work alone or alongside SMS, WhatsApp, RCS, voice or email.
What to prepare
Bring your approximate monthly volume, target audience, sending frequency, desired action and any existing templates or integrations.
Where consent, registration, sender approval or template approval is required, these items should be completed before launch.
What to review
Measurement depends on the channel and may include submission status, delivery outcomes, replies, clicks, call responses, bounces or conversions.
Use these signals to improve audience quality, content, timing and follow-up journeys.
Launch process
From brief to live campaign.
Discovery: We understand your business objective, customer segment, required volume, destination and expected response. This keeps the proposed setup aligned with the actual campaign instead of forcing every requirement into the same package.
Configuration: We help organize the sending account, templates, data format, routing choice and any API or workflow connection needed for the campaign.
Review: After launch, available reports can be reviewed with your team. The next campaign can then be refined using clearer segmentation, improved content and a better channel sequence.
Frequently asked
Questions, answered.
Integration options depend on your current platform and workflow. Share your CRM, website or application requirements so the right API or operational setup can be proposed.
Provide the expected monthly volume, audience location, use case, message type, required features and integration needs.
Yes. Many customer journeys use one channel for awareness, another for time-sensitive alerts and another for follow-up.
Timelines depend on content readiness, account setup, approvals, integrations and destination requirements.
Voice automation planning
Select voice broadcast, IVR or conversational AI for the right call.
Recorded voice broadcast
Use a prepared recording for announcements, reminders or campaigns that require a consistent message across a contact list.
Keypress IVR journeys
Guide callers through structured language and menu choices, capture DTMF input and route selected calls to the appropriate team or outcome.
Conversational AI flows
Handle supported intents through an AI-assisted voice experience, with retry logic and human transfer when speech is unclear or the request falls outside the designed scope.
Implementation, safeguards and measurement.
Planning: A call flow should define the greeting, language choice, identity or consent checks, menu or conversational steps, confirmation, retries and final outcome. Practical uses include appointment reminders, payment reminders, lead qualification, surveys, operational notices and service routing.
Systems and workflow: Technical connections can look up CRM records, create leads, confirm appointments, retrieve order status or send post-call outcomes through APIs and webhooks. The design should account for silence, background noise, unclear speech and callers who request a person.
Reporting and commercial scope: Responsible calling includes suitable calling hours, consent and suppression practices, recording disclosure where applicable and careful handling of sensitive data. Reports may include attempted, answered, unanswered or failed calls, duration, keypress, transfers and supported dispositions. An answered call is not automatically a successful business outcome.
Frequently asked
Questions, answered.
Broadcast plays a recording, IVR follows structured keypress menus, and AI voice supports defined conversational intents.
Yes, when transfer rules, team availability and destination numbers are configured.
Language availability depends on the selected voice platform and should be confirmed during solution design.
They can when the CRM and voice platform support the required API or webhook flow.
Voice usage tiers are shown separately; AI, IVR, setup, platform and integration charges may be additional.
Launch with Canny
Ready to plan your next campaign?
Tell us your audience, destination and channel. We will help you choose the right route and volume.
Bengaluru support team
Plan, launch and improve with one communication partner.
We help businesses choose the right channel, prepare compliant campaign inputs, connect APIs or platforms, and understand delivery and engagement reports after launch.
1. Plan
Share your audience, destination, monthly volume and campaign objective.
2. Launch
Prepare content, templates, integrations and sending schedules with our team.
3. Improve
Review outcomes and refine targeting, timing, content and channel mix.
Contact CannyEmail
info@cannydigitalmarketing.com