Affordable Pricing with Premium Support

Customer Plan

Frequently Asked Questions

Can you assist us in obtaining the green checkmark verification?

Yes, we will assist you with obtaining the green checkmark verification and setting up Facebook verification.

How many messages can i send a broadcast to once
  1. When you first start using the platform, your messaging limit allows for up to 1,000 business-initiated conversations with unique customers within a 24-hour period.
  2. As you continue to use WhatsApp, this limit can increase to 10,000 business-initiated conversations within the same 24-hour period.
  3. With further usage and positive performance, your messaging limit can go up to 100,000 business-initiated conversations in a rolling 24-hour period.
  4. If your account meets certain criteria, you may eventually enjoy an unlimited number of business-initiated conversations within a 24-hour period.

Remember, these limits can fluctuate based on your account’s activity and performance.

What steps can I take to prevent my WhatsApp number from getting suspended?

To prevent your WhatsApp account from being suspended, it’s essential to avoid any actions that violate the platform’s rules and guidelines. Such violations may encompass privacy breaches, copyright infringement, or sharing content that is considered illegal, offensive, defamatory, threatening, or promotes inappropriate behavior, including the encouragement of criminal activities. Account suspension can occur as a temporary warning, usually lasting 24 hours, or in severe cases, it may result in permanent suspension. To maintain an active WhatsApp account, always adhere to their terms of use and avoid any behavior that goes against their policies.

Is Third Party integration available on Canny digital

Yes available

Are there any cancellation charges?

No, Canny Digital Marketing operates on a pay-as-you-go basis, and we do not impose any cancellation fees. You are free to terminate your plan whenever you wish. Nevertheless, please note that we do not offer refunds for payments made towards your current subscription or credits.

What is considered a chatbot session, and how can I exceed the session limit in my Canny Digital Marketing plan?

A chatbot session is counted every time a chatbot you’ve configured in Canny Digital Marketing interacts with a customer. Each plan provides a specific number of chatbot sessions, and once you surpass this limit, you’ll need to manually engage with your customers. To extend your chatbot capabilities, you can conveniently purchase additional chatbot sessions through the ‘Your Plan’ section of the product. These sessions are available for purchase on a monthly basis, even if you’re on an annual plan, allowing you to adapt to varying levels of customer interaction.

Can I utilize my current WhatsApp number with Canny Digital Marketing?

Absolutely, you can use your existing WhatsApp number. Nevertheless, prior to getting started, it’s essential to deactivate the WhatsApp account associated with that number

How do I change my plan to a higher or lower tier?

Please reach out to info@cannydigitalmarketing.com for more information.